PLACING ORDERS

Orders for samples can be placed online via the individual product pages. For all other orders excluding samples we like to communicate with you via the telephone prior to receiving your order.

SAMPLES

For our range of wood floors prefinished and oiled and unfinished Oak Floors we are happy to provide samples via the post for a small postage and packaging charge.

We only charge what it costs us to package and post the samples to you.

Should you decide to go ahead and make a purchase the cost of that packaged and posted sample will be deducted off your final purchase of Oak Flooring.

To order large hand made sample boards, please contact us on 01273 457 705 or click here to contact us online.

When ordering samples online via our website please note all samples are hand made and can take up to 10 working days, Monday to Friday prior to dispatch.

  • All samples ordered online are delivered via Royal Mail first class post.

ORDERING AND DELIVERY OF YOUR OAK FLOORING

For your main purchase of Wood Flooring, we have several methods of shipping to ensure an efficient delivery.

Where possible we use our own vehicles for deliveries of oak flooring throughout Brighton, Hove, Sussex, Surrey, Kent, London and Hampshire or for other areas we use the services of a specialist pallet/haulage company.

Delivery of the Goods shall be made to the Buyer’s address. The Buyer shall make all arrangements necessary to take delivery of the Goods on the day notified by us for delivery.

We will do our best to deliver your wood floor on your preferred delivery day.

Deliveries take place Monday – Friday from 8am to 6pm (excluding bank holidays) unless a Saturday delivery has been selected. We cannot specify a particular time. We do not deliver on a Sunday. All orders require a signature upon delivery.

Do not unstrap bundles of engineered floorboards until immediately prior to installation, open one bundle at a time whilst the floor is being laid.

*All orders placed with Naked Floors are subject to availability of raw materials to produce your wood floor. We will always contact you if we are unable to fulfil your order requirement, or if there is any variation to the delivery.

Delivery drivers are instructed to deliver to Kerbside only and the buyer must arrange adequate labour to offload from the delivery vehicle and transfer the flooring into your property. Drivers are not insured for entering your property; please do not be offended if they refuse to do so.

As deliveries are sometimes made by a large lorry or van, it is assumed that roads or driveways are accessible by lorry. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width restrictions please inform us at the time of order.

Always allow plenty of time for your Oak Flooring to acclimatise before fitting, at least 48 hours for engineered boards.

LIABILITY

No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking trades for installations until goods have been received.

DELIVERY RATES

Free delivery within the “City of Brighton & Hove” area.

For all other areas including the UK mainland, Channel Islands and Northern Ireland the cost of delivery is calculated depending on Area Postcode entered during the online checkout. Due to safety conditions one pallet holds a maximum of 78 square metres.

Please contact us for special delivery rates to non UK mainland island addresses; e.g. Scottish Offshore Islands and Continental Europe. 

DELIVERY SURCHARGES for PALLETISED ORDERS

Guaranteed AM or PM+£10.50
Timed (10:00am to 5:00pm)+£20.50
Next day a.m. service (9:00am to 12:00 noon)+£35.50
Next day (before 10:00am)+£30.50
Saturday (AM)+£35.50
Saturday (PM)+£45.50

Click here to view the Naked Floors range of Wood Floors.

Contact us today for your Oak Flooring requirements.