Naked Floors® Terms and Conditions
Supply of Goods and Services

  1. INTERPRETATION
    1. Definitions.

      Additional Fee: the amount payable by You to Us for the Additional Services.

      Additional Services: the additional services otherwise agreed in writing by You and Us.

      Conditions: the terms and conditions set out in this document as amended from time to time.

      Contract: the contract between You and Us for the sale and purchase of the Products in accordance with these Conditions.

      Flooring Products: the finished, engineered, solid wood, painted and refurbished wood flooring provided by Us to You.

      Force Majeure Event: an event or circumstance beyond a party's reasonable control.

      Intellectual Property Rights: patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

      Order: Your order of the Products.

      Order Acknowledgement: Our acceptance of Your Order.

      Paid for Samples: samples of our Flooring Products paid for in advance of being dispatched to You.

      Products: the Flooring Products, the Wood Floor Accessories or any other products (or any part of them) set out in the Order Acknowledgement or the Specification.

      Services: the services set out in the Specification.

      Specification: any specification for the Products or Services, including any related plans and drawings, that is agreed in writing between Us.

      We/Us: Parquet Floors Limited (Company Number 5761309) trading as Naked Floors whose registered office is at 14 Margaret Street, Brighton, East Sussex BN2 1TS.

      Wood Floor Accessories: oils, lacquers, varnishes, timber mouldings, adhesive, underlays and wood floor cleaning and maintenance products.

      You/Your: the customer, being the person, company or firm who purchases the Products from Us.

    2. Interpretation:
      • a reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
      • any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
      • a reference to writing or written includes faxes and emails.
  2. BASIS OF CONTRACT
    1. These Conditions apply to the Contract to the exclusion of any other terms that You seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
    2. The Order constitutes an offer by You to purchase the Products and/or the Services in accordance with these Conditions. You are responsible for ensuring that the terms of the Order Acknowledgement and any applicable Specification are complete and accurate.
    3. The Order shall only be deemed to be accepted when We issue the Order Acknowledgement, at which point the Contract shall come into existence.
    4. You waive any right You might otherwise have to rely on any term endorsed upon, delivered with or contained in any documents of that is inconsistent with these Conditions.
    5. Any samples, drawings, descriptive matter or advertising We produce and any descriptions or illustrations contained in Our brochures or on Our website are produced for the sole purpose of giving an approximate idea of the Products referred to in them. They shall not form part of the Contract nor have any contractual force.
    6. Any quotation for the Products or the Services given by Us shall not constitute an offer. A quotation shall only be valid for a period of 20 days from its date of issue.
  3. PRODUCTS
    1. The Products are described in the Order Acknowledgement and any Specification provided by Us.
    2. To the extent that the Products are to be manufactured in accordance with a specification supplied by You, You shall indemnify Us against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other professional costs and expenses) suffered or incurred by Us in connection with any claim made against Us for actual or alleged infringement of a third party's intellectual property rights arising out of or in connection with Our use of the specification. This clause 3.2 shall survive termination.
    3. As our Products are handmade and made from natural wood, Products may vary slightly from their pictures on our website. Some woods will mellow with age and exposure to sunlight. When you are purchasing our Products and Paid for Samples you are buying raw materials where varying degrees of distressing is generally applied. This may involve wood splits, worm holes, wood filling, knots, purpose distress/scratch marks, antiquing and colour variations etc. Therefore, we cannot guarantee that the Products will be of uniformed appearance or that they will be similar as other items on our website.
    4. If we are making the Product to measurements you have given us you are responsible for ensuring that these measurements are correct. All Products are accurate in size to between 0.1% to 2% of width set out in the Specification. We shall have no liability to you for any variations in size of the Products.
    5. Where the Products have been in our storage warehouse for some time, We will use our reasonable endeavours to ensure that they are stored at the correct moisture level, however, due to changes in the weather, we cannot guarantee that the correct moisture level has been maintained at all times prior to delivery. Following delivery of the Products and prior to installation, You should store the Products in the same environment to that into which the Products are to be installed to allow the Products to acclimatise prior to installation.
    6. We reserve the right to amend the Specification if required by any applicable statutory or regulatory requirements.
    7. In the absence of a Contract for the supply of Services, the installation or fitting of the Products shall be Your sole responsibility. We shall not be liable for any advice given to You directly or indirectly related to installation or fitting, nor for any arrangement made by You for installation or fitting, whether any contractor or system was recommended by Us or not.
  4. DELIVERY
    1. We shall ensure that each delivery of the Products is accompanied by a delivery note that shows the date of the Order, the contract number and all relevant reference numbers, the type and quantity of the Products (including the code number of the Products, where applicable), special storage instructions (if any) and, if the Products are being delivered by instalments, the outstanding balance of Products remaining to be delivered.
    2. We shall deliver the Products to the location set out in the Order or such other location we both may agree (Delivery Location) at any time after We notify You that the Products are ready.
    3. Delivery is completed when we (or our subcontractors) place the Products at Your disposal at the Delivery Location. It is Your responsibility to ensure that We (or our subcontractors) are able to access the Delivery Location to deliver the Products safely, including ensuring that access routes are of a sufficient size and clear of obstructions.
    4. You shall provide at the Delivery Location and at Your own expense adequate and appropriate equipment and manual labour for unloading the Products.
    5. We reserve the right to make an additional delivery charge if the Delivery Location is located an unreasonable distance from any feasible parking or unloading point.
    6. If We deliver a quantity of Products of up to 10% more or less than the quantity in the Order Acknowledgement, You shall not be entitled to object to or reject the Products or any of them by reason of the surplus or shortfall and shall pay for such Products at the pro rata contract rate.
    7. Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We shall not be liable for any delay in delivery of the Products that is caused by a Force Majeure Event or Your failure to provide Us with adequate delivery instructions or any other instructions that are relevant to the supply of the Products.
    8. If We fail to deliver the Products, Our liability shall be limited to the costs and expenses incurred by You in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Products. We shall have no liability for any failure to deliver the Products to the extent that such failure is caused by a Force Majeure Event or Your failure to provide Us with adequate delivery instructions or any other instructions that are relevant to the supply of the Products.
    9. If You fail to take delivery of the Products within three days of Us notifying You that the Products are ready, then, except where such failure or delay is caused by a Force Majeure Event or Our failure to comply with Our obligations under the Contract:
      • delivery of the Products shall be deemed to have been completed at 9.00 am on the third day after the day on which We notified You that the Products were ready; and
      • We shall store the Products until delivery takes place, and charge You for all related costs and expenses (including insurance).
    10. If fifteen days after the day on which We notified You that the Products were ready for delivery You have not taken delivery of them, We may resell or otherwise dispose of part or all of the Products.
    11. We may deliver the Products by instalments. Any delay in delivery or defect in an instalment shall not entitle You to cancel any other instalment.
  5. QUALITY
    1. We warrant that on delivery, the Products shall:
      • conform with their description and the Specification; and
      • be free from material defects in design, material and workmanship; and
      • be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
      • be fit for any purpose held out by Us.
    2. Subject to clause 5.3, if:
      • You give notice in writing to Us within 7 days of the date of delivery that some or all of the Products do not comply with the warranty set out in clause 5.1;
      • We are given a reasonable opportunity of examining such Products; and
      • You (if asked to do so by Us) return such Products to Our place of business at Our cost,
      We shall, in Our absolute discretion, repair or replace the defective Products, or refund the price of the defective Products in full.
      • We shall not be liable for the Products' failure to comply with the warranty set out in clause 5.1 in any of the following events:
      • You make any further use of such Products after giving notice in accordance with clause 5.2;
      • the defect arises because You (or an independent contractor hired by you) failed to follow Our oral or written instructions as to the storage, installation, use and maintenance of the Products or (if there are none) good trade practice regarding the same;
      • the defect arises as a result of Us following any drawing, design or specification supplied by You;
      • You alter or repair such Products without Our written consent;
      • the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
      • the Products differ from the Specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
    3. Except as provided in this clause 5, We shall have no liability to You in respect of the Products' failure to comply with the warranty set out in clause 5.1.
    4. The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.
    5. These Conditions shall apply to any repaired or replacement Products supplied by Us.
  6. TITLE AND RISK
    1. The risk in the Products shall pass to You on completion of delivery.
    2. Title to the Products shall not pass to You until You have paid for the Products in full (in cash or cleared funds).
    3. Until title to the Products has passed to You, You shall:
      • store the Products separately from all other goods held by You so that they remain readily identifiable as Our property;
      • not remove, deface or obscure any identifying mark or packaging on or relating to the Products;
      • maintain the Products in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;
      • notify Us immediately if You become subject to any of the events listed in clause 14.1; and
      • give Us such information relating to the Products as We may require from time to time.
  7. INTELLECTUAL PROPERTY RIGHTS

    All Intellectual Property Rights in or arising out of or in connection with the Products or the Services shall be owned by Us.

  8. SUPPLY OF SERVICES
    1. We will provide the Services to You in accordance with the Specification in all material respects.
    2. We will use all reasonable endeavours to meet any performance dates for the Services specified by You, but any such dates shall be estimates only and time shall not be of the essence for the performance of the Services.
    3. We will have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services.
    4. Prior to supplying any Services to You, We may undertake a preliminary survey of the premises. You acknowledge and agree that We shall be entitled to rely upon the results of any such preliminary survey in determining Our obligations and that any conditions (or variations thereto) at the premises which were not reasonably apparent to Us at the time of the preliminary survey (or which occur or manifest themselves thereafter), shall be treated as Additional Services for which You agree to pay the Additional Fees.
    5. We warrant that the Services will be provided using reasonable care and skill.
  9. CHANGES
    1. If either of us wishes to change the Products or the scope of the Services, we agree to work together to identify and agree such changes and the impact which the proposed changes will have on:
      • the Products or the Services;
      • our existing charges;
      • the timetable of delivery of the Products or carrying out the Services; and
      • any of these terms.
    2. We may, from time to time and without notice, change the Products or the Services in order to comply with any applicable safety or statutory requirements, provided that such changes do not materially affect the nature, scope of, or the charges for the Products or the Services.
  10. YOUR OBLIGATIONS
    1. You shall:
      • ensure that the terms of the Order and (if submitted by You) the Specification is complete and accurate;
      • co-operate with Us in all matters relating to the Services;
      • provide Us, our employees, agents, consultants and subcontractors, with access to Your premises and other facilities as reasonably required by Us to provide the Services;
      • provide Us with such information and materials as We may reasonably require to supply the Services, and ensure that such information is accurate in all material respects;
      • prepare Your premises for the supply of the Services in accordance with our reasonable instructions;
      • obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start;
      • be responsible (at Your own cost) for preparing and maintaining any relevant part of premises for the performance of the Services and for reinstating any such part of the premises once performance of the Services has been completed;
      • inform Us of any unusual layout or construction of the premises;
      • inform Us of all health and safety rules and regulations and any other reasonable security requirements that apply at the premises.
    2. You must allow Us access to Your premises at the time We have agreed with You. If You do not allow Us access to Your premises as arranged (and You do not have a good reason for this) We will charge You for the additional costs incurred by Us as a result. If, despite Our reasonable efforts, We are unable to contact You or re-arrange access to Your property We may end the Contract.
    3. You shall be responsible for the collection, remittance and payment of any or all taxes, charges, levies, import duties, custom clearance, assessments and other fees of any kind imposed by governmental or other authority in respect of the purchase, importation, sale, lease or other distribution of the Products.
    4. You shall be responsible for obtaining any necessary import licences or permits necessary for the entry of the Products into any country outside of the UK, or their delivery to You outside the UK.
    5. If the performance of any of Our obligations in respect of the supply of Products and/or Services is prevented or delayed by any act or omission by You or failure by You to perform any relevant obligation (Customer Default):
      • We shall without limiting Our other rights or remedies have the right to suspend performance of the Services until You remedy the Customer Default, and to rely on the Customer Default to relieve Us from the performance of any of Our obligations to the extent the Customer Default prevents or delays the performance of any of Our obligations;
      • We will not be liable for any costs or losses sustained or incurred by You arising directly or indirectly from Our failure or delay to perform any of Our obligations as set out in this clause 10.5; and
      • You will reimburse Us on written demand for any costs or losses sustained or incurred by Us arising directly or indirectly from the Customer Default.
  11. PRICE AND PAYMENT
    1. The price of the Products shall be the price set out in the Order Acknowledgement.
    2. On placing the Order you will provide up-to-date and complete credit card details acceptable to Us and any other relevant valid, up-to-date and complete contact and billing details and, if You provide Your credit card details to Us, You hereby authorises Us to bill such credit card prior to dispatch of the Products for the full Product price.
    3. All amounts and fees stated or referred to the Order Acknowledgment:
      • shall be payable in pounds sterling;
      • are exclusive of value added tax, which shall be added to Our invoice(s) at the appropriate rate.
    4. We may, by giving notice to You at any time before dispatch of the Products to You, increase the price of the Products to reflect any increase in the cost of the Products that is due to:
      • any factor beyond Our control (including foreign exchange fluctuations, increases in taxes and duties, and increases in transport costs, labour, materials and other manufacturing costs);
      • any request by You to change the delivery date(s), quantities or types of Products ordered, or the Specification; or
      • any delay caused by any of Your instructions or Your failure to give Us adequate or accurate information or instructions.
    5. The price of the Products:
      • excludes amounts in respect of value added tax (VAT), which You shall additionally be liable to pay to Us at the prevailing rate; and
      • excludes the costs and charges of packaging, insurance and transport of the Products.
    6. Time of payment is of the essence.
    7. We will provide You with a pro-forma invoice prior to delivery (if requested) and an receipted invoice for the Products on or at any time after the completion of delivery.
    8. The charges for Services shall be as notified to you at the time of your Order. We will be entitled to charge You for any expenses reasonably incurred by us in connection with the Services including, but not limited to, travelling expenses, subsistence and any associated expenses, and for the cost of services provided by third parties and required by us for the performance of the Services, and for the cost of any materials.
    9. You must make an advance payment of 20% of the price of the Services within 2 days of receiving the Order Acknowledgement. We will not commence work until we have received the deposit. You must pay the balance of the Services price in full and in cleared funds within 7 days of completion.
    10. If You fail to make any payment due to Us under the Contract by the due date for payment, then You shall pay interest on the overdue amount at the rate of 4% per annum above Barclays Bank plc's base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. You shall pay the interest together with the overdue amount.
    11. You shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). We may at any time, without limiting any other rights or remedies We may have, set off any amount owing to Us by You against any amount payable by Us to You.
  12. ADDITIONAL SERVICES
    1. We will notify You as soon as reasonably practicable if it becomes apparent that Additional Services are likely to be required, identifying the required services.
    2. We will perform any Additional Service on receipt of a written instruction to do so by You.
    3. As soon as reasonably practicable after receiving an instruction to perform an Additional Service, We will provide You with a written estimate of cost of the Additional Service and its effect on the completion of the Services.
    4. Unless the parties agree otherwise, the Additional Fee shall be a reasonable amount calculated by reference to Our time charges (as amended from time to time), provided that no Additional Fee shall be payable if the requirement for an Additional Service arises from Our default or negligence.
    5. Any Additional Fee payable by You will be included in the next invoice following performance of the Additional Service to which it relates.
  13. RIGHT OF RETURN AND REFUND
    1. Due to the bespoke nature of the Flooring Products, you can only cancel an Order for them within 48 hours of receiving the Order Acknowledgement. If you do this, you will be entitled to a full refund.
    2. If You end the Contract at any time after the first 48 hours of receiving the Order Acknowledgement, the Contract will end immediately but We will charge You reasonable compensation to cover the net costs We will incur as a result of You ending the Contract. This does not affect you legal rights as a consumer in relation to Products that are faulty.
    3. In relation to all other Products, you can return these (at your own cost) within 14 days of receipt on condition that they are unused. You will receive a refund of the money paid subject to a 20% restocking charge within 14 days of the Products being received by Us.
    4. We will refund You on the credit card or debit card or to bank account used to purchase the Products.
  14. TERMINATION
    1. Without limiting Our other rights or remedies, We may terminate the Contract with immediate effect by giving written notice to You if:
      • You commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 14 days of being notified in writing to do so;
      • You take any step or action in connection with You entering bankruptcy (if an individual), administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of Your assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;
      • You suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of Your business; or
      • Your financial position deteriorates to such an extent that in Our opinion Your capability to adequately fulfil Your obligations under the Contract has been placed in jeopardy.
    2. Without limiting Our other rights or remedies, We may suspend provision of the Products under the Contract or any other contract between us if You become subject to any of the events listed in clause 14.1(b) to clause 14.1(d), or We reasonably believes that You are about to become subject to any of them.
    3. Without limiting Our other rights or remedies, We may terminate the Contract with immediate effect by giving written notice to You if You fail to pay any amount due under the Contract on the due date for payment and remain in default not less than 14 days after being notified to make such payment.
    4. If you are a non-consumer, You may terminate the Contract at any time prior to delivery on giving Us 7 days’ notice. We will refund any deposit paid by You for Products not provided but will deduct from the deposit (or charge you) reasonable compensation to cover the net costs incurred as a result of the termination of the Contract. Such amount shall be a debt owed by You to Us and if the deposit is insufficient to cover the net costs incurred by Us, You shall pay Us all sums due within 7 days of receiving a written request from Us.
    5. On termination of the Contract for any reason You shall immediately pay all of Our outstanding unpaid invoices and interest.
    6. Termination of the Contract shall not affect any of the parties' rights and remedies that have accrued as at termination, including the right to claim damages in respect of any breach of this Contract that existed at or before the date of termination.
    7. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.
  15. LIMITATION OF LIABILITY
    1. Nothing in these Conditions shall limit or exclude Our liability for:
      • death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);
      • fraud or fraudulent misrepresentation;
      • breach of the terms implied by section 12 of the Sale of Goods Act 1979; or
      • defective products under the Consumer Protection Act 1987; or
      • any matter in respect of which it would be unlawful for Us to exclude or restrict liability.
    2. Subject to clause 15.1:
      • We shall under no circumstances whatsoever be liable to You, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, or any indirect or consequential loss arising under or in connection with the Contract; and
      • Our total liability to You in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products supplied.
  16. FORCE MAJEURE

    Force majeure. Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under this Contract if such delay or failure result from a Force Majeure Event. If the period of delay or non-performance continues for 3 months, the party not affected may terminate the Contract by giving 14 days' written notice to the affected party.

  17. GENERAL
    1. Assignment and other dealings.
      • We may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of Our rights or obligations under the Contract.
      • You may not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of Your rights or obligations under the Contract without Our prior written consent.
    2. Entire agreement.
      • This Contract constitutes the entire agreement between us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
      • We both agree that neither of us shall have any remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions. We both agree that we shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
    3. Variation. We may revise these terms and conditions at any time and shall notify You in any such event.
    4. Waiver. A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not:
      • waive that or any other right or remedy; nor
      • prevent or restrict the further exercise of that or any other right or remedy.
    5. Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.
    6. Notices.
      • Any notice or other communication given to a party under or in connection with the Contract shall be in writing, addressed to that party at its registered office (if it is a company) or its principal place of business (in any other case) or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service, commercial courier, or fax or email.
      • A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to in clause 17.6(a); if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second day after posting; if delivered by commercial courier, on the date and at the time that the courier's delivery receipt is signed; or, if sent by fax or email, one day after transmission.
      • The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
    7. Third party rights. No one other than a party to the Contract and their permitted assignees shall have any right to enforce any of its terms.
    8. Governing law and Jurisdiction.
      • If you are a business, the Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales. We each irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.
      • If you are a consumer, please note that the Contract is governed by English law. This means a Contract for the purchase of Products and/or the Services and any dispute or claim arising out of or in connection with them will be governed by English law. We both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
    9. Alternative dispute resolution. If you are a consumer and you are not happy with how we have handled any complaint, you agree in the first instance to try and resolve the matter by Alternative Dispute Resolution. Please contact our Customer Services Team on 01273 457 705 or email Us using the on-line enquiry form on our website www.nakedfloors.com/contact-us to discuss how to proceed. We will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings.
  18. ARBITRATION
    1. Any dispute, controversy, or claim arising out of or in connection with the Contract, or the breach, termination or validity thereof, shall be submitted to the Chartered Institute of Arbitrators (CIArb) and settled by final and binding arbitration in accordance with the CIArb Arbitration Rules. Judgment on any award issued under this provision may be entered by any court of competent jurisdiction."
    2. A sole arbitrator shall be appointed by agreement of the parties. If the parties have not agreed on the appointment of a sole arbitrator within 30 days of the respondent’s receipt of a notice of arbitration, then, at the request of one of the parties, a sole arbitrator shall be appointed by the CIArb.
    3. The place of arbitration shall be London, United Kingdom. The proceedings shall be conducted in accordance with the arbitration law of the place of the arbitration.
    4. The language(s) of the arbitration proceedings shall be English.
    5. The contract shall be governed by the substantive laws of England and Wales
    6. The arbitration agreement shall be governed by the laws of England and Wales.